We’re Here to Help You
Whether you have a question about your order, a custom 3D project, or just want to say hello—we are ready to assist you.

contact-us

Customer Support 🎧

For the fastest response, please email us directly. We handle all inquiries personally.

  • 📧 Email: support@voxly3d.com
  • ⚡ Response Time: Within 24-48 hours
  • 📅 Support Hours: Mon – Fri, 9:00 AM – 6:00 PM IST
Note for USA Customers: Due to the time difference, if you email us during your evening, we will usually reply by your next morning!

Business & Legal 🏢

Voxly3D is a registered entity operating in India, serving customers globally.

  • 📍 HQ: 7/252/3, Main Road, Navaladi, Karaisuthu Puthur, Thisayanvilai, Tirunelveli, Tamil Nadu – 627657, India.
  • ⚖️ Grievance Officer: Shiva Kannan
  • 📄 GSTIN: 33AGXPN6037H1ZZ
  • 🏭 UDYAM (MSME): UDYAM-TN-18-0092103

(Business Inquiries Only)

Quick Questions ⚡

📦 Where is my order?

You can track your order using the link in your shipping confirmation email. Please allow 24-48 hours for the tracking status to update after you receive the email.

✈️ How fast is shipping?

🇺🇸 USA (Regional Priority): 3-8 Business Days
🇮🇳 India (Standard): 7-10 Business Days
🌍 Global: 8-15 Business Days

Note: Custom 3D prints require an extra 3-7 days for manufacturing.

🔄 Can I return an item?

International Orders: Yes, we offer a 30-day return policy on standard items.

India Orders: Returns are accepted for Damage/Defects only (Unboxing Video Required).

Note: Custom 3D prints and Digital Files are final sale.