We’re Here to Help You
Whether you have a question about your order, a custom 3D project, or just want to say hello—we are ready to assist you.

contact-us

Customer Support 🎧

For the fastest response, please email us directly. We handle all inquiries personally.

  • 📧 Email: support@voxly3d.com
  • ⚡ Response Time: Within 24-48 hours
  • 📅 Support Hours: Mon – Fri, 9:00 AM – 6:00 PM IST
Note for USA Customers: Due to the time difference, if you email us during your evening, we will usually reply by your next morning!

Business & Legal 🏢

Voxly3D is a registered entity operating in India, serving customers globally.

  • 📍 HQ: 7/252/3, Main Road, Navaladi, Karaisuthu Puthur, Thisayanvilai, Tirunelveli, Tamil Nadu – 627657, India.
  • ⚖️ Grievance Officer: Shiva Kannan
  • 📄 GSTIN: 33AGXPN6037H1ZZ
  • 🏭 UDYAM (MSME): UDYAM-TN-18-0092103

(Business Inquiries Only)

Quick Questions ⚡

📦 Where is my order?

You can track your order using the link in your shipping confirmation email. Please allow 24-48 hours for the tracking status to update after you receive the email.

✈️ How fast is shipping?

🇺🇸 USA (Regional Priority): 3-8 Business Days
🇮🇳 India (Standard): 7-10 Business Days
🌍 Global: 8-15 Business Days

Note: Custom 3D prints require an extra 3-7 days for manufacturing.

🔄 Can I return an item?

International Orders: Yes, we offer a 30-day return policy on standard items.

India Orders: Returns are accepted for Damage/Defects only (Unboxing Video Required).

Note: Custom 3D prints and Digital Files are final sale.

🛒 I clicked "Buy Now" and was taken to Amazon?

Some products on Voxly3D are part of our Amazon Affiliate Programme. Clicking "Buy Now" on these items redirects you to Amazon.in to complete your purchase safely.

For support on Amazon orders, please contact Amazon Customer Service directly or visit your Amazon Returns & Orders page.